A handbook (PDF, 165 KB)
has been written to provide VET students with important information about the VET programs offered by Kelvin Grove State College as well as about your rights and responsibilities as a VET student. Ask your VET teachers about anything about which you are unsure.
The school as an RTO has a
complaints and appeals policy specific to the RTO operations
A complaint can be made to the
school RTO regarding the conduct of
- the school RTO, its trainers, assessors or other
school RTO staff;
- students of the RTO;
- any third parties providing services on behalf of
the school RTO (if relevant)
An appeal can be made to the
school RTO to request a review of a decision, including assessment decisions.
The school RTO will ensure that
the principles of natural justice and procedural fairness are adopted at every
stage of the complaints and appeals process. All formal complaints and appeals
will be heard and decided on within 60 calendar days of receiving the written
complaint or appeal. If the school RTO considers
more than 60 calendar days are required to process and finalise the complaint
or appeal, the complainant or appellant will be informed of the reasons in
writing and will be regularly updated on the progress of the matter.
If the processes fail to resolve the complaint or appeal,
a review by an independent party will be provided if requested.
Complaints or appeals should be directed to the principal
as CEO of the school RTO email@example.com.