IT Support for Students (Year6-12)
The Student TechHUB is available to support students in Years 6–12 who need assistance with their school IT accounts, BYOD devices or general technology-related issues. Students are welcome to drop in for help with common IT problems, account access and device onboarding. The types of assistance and services includes:
- Student EQ Account (e.g. kgrove30)
- Student EQ Password Reset
- Classroom teacher can reset student password
- Student EQ OneDrive Access
- Student SharePoint Portal and QLearn Access
- BYOD Network Connection (otherwise Device Onboarding)
- BYOD Hardware & Software Issue/ Queries
- BYOD Software Installation (School supported applications such as Office365 and Adobe Creative Cloud)
- BYOD Printing Access (BYOx Mapper)
Please note that TechHUB technical staff are unable to open, dismantle, replace any hardware components or carry out hardware repairs on students' personal BYOD devices. If a device requires hardware repairs or servicing, parents/carers are encouraged to contact the device manufacturer or the vendor/ retailer where the device was purchased for further assistance.
Student TechHUB Opening Hours and Location
The Student TechHUB is located in the SG Block – Middle/Senior Library and is available Monday to Friday during the following times:
- Before School: 8:00 am – 9:00 am
- Morning Tea Break
- Lunch Break
Term 1 – Extended Support Hours (Weeks 1–3)
To help students get their devices and school accounts ready for the new school year, the Student TechHUB will operate with extended opening hours during Weeks 1–3 of Term 1, from 8:00 am to 3:30 pm. During this period, students can drop in for assistance with BYOD device setup and network connections, EQ account access, login difficulties, password resets and any other general IT-related issues or queries.
From Week 4 of Term 1 onwards, the Student TechHUB will return to its standard operating hours as outlined above.
A friendly reminder: Students should be mindful that the Student TechHub may experience long queues and extended wait times, particularly when there are a high number of requests for assistance with student accounts or BYOx devices.
Junior school ICT issues
ICT issues for Junior School Prep to Year 5 students should be reported to classroom teachers.
Need more assistance?
If you have any questions, require further information, or wish to escalate an issue in relation to the Student TechHub, please email BYOxSupport@kelvingrovesc.eq.edu.au or telephone (07) 3552 7333.